1 What information is collected

Depending on our engagement with you, we may collect:

• Contact details — name, email address, phone number, postal address

• Event and booking details — wedding/shoot date, venue, run sheet, names of family members or bridal party, special requests

• Payment information — billing details and transaction records (we do not store full card details; these are processed by our payment provider)

• Images and video — photographs and footage taken during your shoot, which may include images of you, your guests, and, in some cases, children

• Gallery account information — login details and activity on your online gallery (hosted via Pixieset)

• Communications — emails, messages, and notes from consultations

• Website usage data — IP address, browser type, and pages visited, collected via cookies or analytics tools if you visit our website

2 How we collect personal information

We collect personal information directly from you through:

• Booking and enquiry forms

• Email, phone, or in-person conversations

• Contracts and questionnaires

• Our website (via cookies/analytics, if applicable)

• Third-party platforms used to deliver services (e.g. gallery hosting, payment processing)

• Social media platforms (if contacted via Instagram or other platforms)

3 Why we collect and use your information

We use your personal information to:

• Provide and manage our photography services, including bookings, shoot planning, and delivery of images

• Process payments and issue invoices

• Communicate with you about your booking or order

• Deliver photos via secure online galleries

• Send marketing communications, but only with your consent (you can opt out at any time)

• Comply with legal and accounting obligations

• Improve our services and website

4 Photographs of You and others

Photography is central to our service, and the images we capture are personal information under the Privacy Act. By booking with us, you consent to us:

• Capturing images of you and, where applicable, your guests, family, and bridal party during the shoot

• Storing and delivering these images via secure online galleries

• Using select images in our portfolio, website, and social media for promotional purposes — unless you opt out by notifying us in writing and as per the conditions in your contract.

• Where a shoot involves children, we rely on the consent of the accompanying parent or guardian for the collection and use of the children’s images.

  • In the event of a wedding shoot, consent on collection and use of images is implied unless informed by the booking party in writing prior to the wedding or gallery being used for marketing purposes.

5 Disclosure of Personal Information

We may share your personal information with:

• Gallery hosting providers (e.g. Pixieset) to deliver your images

• Payment processors (e.g. Stripe, Square, PayPal) to process payments

• Printing and product labs if you order prints or albums

• Email/marketing platforms (e.g. Mailchimp, Flodesk) if you’ve opted into our mailing list.

• Our accountant or bookkeeper, for financial record-keeping

• Any other party required by law

We do not sell your personal information to third parties.

• Overseas disclosure: Some of the platforms we use (such as gallery hosting or email marketing tools) may store data on servers located overseas, including in the United States. Where this occurs, we take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy Principles.

6 Storage and security

We store personal information using a combination of secure cloud storage and password-protected local systems. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Online galleries are typically password-protected and time-limited.

7 Access and Correction

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us at hello.karwaah@gmail.com. We will respond within a reasonable timeframe and may need to verify your identity first.

8 Cookies and analytics

If our website uses cookies or analytics tools (e.g. Google Analytics), these may collect non-identifying data about how visitors use the site. You can disable cookies through your browser settings, though this may affect some site functionality.

9 Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us first at hello.karwaah@gmail.com so we can investigate and resolve the issue.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

10 Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website, with the last updated date shown above.

11 Contact us

Karwaah By Anjali

hello.karwaah@gmail.com

Phone number to be shared only for contact purposes during booking.